FAQ

What does TAOTUHAUS offer?

We curate decorative ceramics, glass vases and candle holders, with an emphasis on expressive shapes and tactile surfaces.

How do I choose an object?

Each product page describes its material, finish and suggested use. Dimensions are listed where available. If you need a specific measurement or help choosing a piece for your space, contact us.

Are flowers and styling objects included?

Flowers, furniture and other styling props shown in the photographs are not included. The object for sale is identified in the product title and description.

Can I use the objects for food or drinks?

The objects in this collection are for decorative use, not for preparing, serving or storing food and drinks.

Can I order now?

Not yet. This website is a coming-soon preview. Prices and online ordering will be available when sales open.

Where do you ship from?

When sales open, objects will be dispatched from Jingdezhen, China, to eligible United States addresses. Planned dispatch is within 3 business days after payment, followed by an estimated 14 business days in transit. TAOTUHAUS pays all import duties, import taxes and carrier customs-clearance fees. Read our Shipping & Returns page for details.

Can I return an item?

You can request a change-of-mind return within 14 days of delivery. Customers pay change-of-mind return postage. TAOTUHAUS covers return costs for damaged, defective or incorrect items. Read the Returns & Refunds policy for instructions and applicable rights.

How can I contact you?

Email hi@taotuhaus.com or use our contact form. Include the product name or order number so we can help.